Disconnect Reviews

“  Every time that I've been able to speak with someone at Startex Power they've been able to help me with my problem. However, they rarely respond to emails that you send them for service. I also have the Signals program on my computer that tracks when someone opens an email that you send - Startex typically takes 1 week to open my email.

When Startex Power switched software programs the system forced a move out on my account so my power was turned off unexpectedly and I was charged a big disconnect fee. They were able to turn it back on within the day, but it was frustrating that it was off at all and that I had to sign on with a higher rate. Since then I've been receiving letters from collections for the old account, which is very confusing because there seems to be no rhyme or reason to when they send the letters and I've been told several times by phone that the account is completely paid in full. ”