Charge/Fee Reviews

“  Customer service as a consultant or customer is very poor. They change your plan when they wish and give you excuses for doing it. you get no help or consideration out of them if you fall short do to a any reason you may have. Mine was a wreck and had my back broken, out of work and it was of no fault of mine. They did not care that i was a consultant and in a tight time , there was no help from them or care just cut off the electricity. Got it back on and the bills come late so the charge late fees and threaten you with cut off. Do not recommend them to any one. ”

“  I became a Frontier customer a few months ago because of their great rates but those rates come at excessive cost. Their billing system is atrocious, I never received an email or even a note saying to check my account on the website when the bill was due. All I ever get is disconnection notices sent to my home address, which is how I know the bill is due. After months of requests, they still have not got IT to solve the email issue and they have refused to credit even one late fee. The fees have been $6-8, the last one for $8 was only 2 days late yet they charge it and refuse to help out, even for goodwill. I do NOT recommend this company. ”