Recent Complaints and Negative Reviews (190 reviews)
Worst company I've ever encountered in my life!
“
Switched to DE after I was promised that they're cheaper and better than my previous provider.
Well, they are not! Those scammers charge more than DOUBLE as ANY other provider.
Their customer service is ridiculous and unprofessional!
Any time I go to Walmart and see people signing up for this company I tell them how I was screwed over and they cancel on the spot. I will do this EVERY time and I wont stop to educate others about this Scammer-Company.
They should be shut down immediately. ”
May 6th, 2025
Beware when your intro price expires.
“ They changed me to a flat rate what was $0.245798 kHr. Got hit with a huge bill. Had to cancel quickly. ”
May 5th, 2025
SCAMMERS
“ So I have not had issues in the past with this promotion and signing up with this company. They usually get you when you are in Walmart. So yesterday I signed up at the Walmart with the associate and was told Id receive a Walmart gift card for $20. Well it never arrived in my email and called them and I was told that the associate never sent it and that the customer service representative I spoke with said he couldnt issue me one that I would have to return to the Walmart and hope that the associate was there. Well I returned today and nope they were not so the whole promotion was a scam to get me to sign up. I will contacting them to remove them from my electric and I also have them with my gas. I have been a customer for years and now because they want to scam me they will lose me as a customer. I do not recommend anyone use this company because they will lie and say anything to sign u up.. ”
May 2nd, 2025
My Bill is crazy!
“ Received my bill for April and its over $900. I never topped $100 at all and now this? This is crazy and I dont know how or why. ”
May 2nd, 2025
They will cut of your autopay without letting you know and make you liable for their mess up.
“ I moved to a new place and set up autopay to avoid not paying but instead they decided to shut off my autopay without informing me after the took money out automatically the first month of us being there. ”
April 29th, 2025
Moving a meter to original area
“ First of all you have me on hold for 3 hours then transferred me to the right people and that was another 2.5 hours and just to move a meter you said you would make me pay for your installment what a joke. You screw your customers just so you can keep making billions. Sad company you have ”
April 29th, 2025
Scammers: class action suit needed asap
“ This company is a scammer they help put people into debt raising their bill twice higher than your actual gas/electric bill. They double charge you and reads as a second charge on your bill statement at the bottom. There needs to be a class action lawsuit against this company and lots of people need to be warmed to beware and stand far clear away from them and dont fall for the antics of them trying to give you a free gift card or $100 its not forth debt or stress ”
April 29th, 2025
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