CenterPoint (formerly Vectren Energy) Customer Reviews (Updated October 2025)

Updated as of Occtober 13, 2025

The best review categories for CenterPoint (formerly Vectren Energy) are their plans and pricing, with an average of 3.0 stars, and their customer service, with an average of 3.0 stars.

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Reviews by Star

Recent Good Review from Outstanding CS!

Customer Service

Adrianna was a wealth of help to me, she suggested different plans & one of them worked perfectly for me..she also took the time to really listen to me,and that's not something you see very much of these days.
She's a gem, and deserves a huge raise
Thank you again, Adrianna!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Outstanding CS! from Piqua, OH on July 5th, 2023

Most Recent 5 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Customer Service

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Outstanding CS! from Piqua, OH on July 5th, 2023

Excellent business. Perfect performance!!

This business is absolutely wonderful. I give them 5 stars, for everything that they do for me and for others. Always willing to help and reason with customers.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— 2701 Cozy Lane from Dayton, OH on October 21st, 2022

Most Recent 2 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Not Reliable

Ordered service Friday to be turned on Monday. They didn't call and didn't come. Tuesday nothing
WEDNESDAY I called and they said they were busy.... Really? Piss poor experience! They do a 30 minute call ahead under a blocked and private number... don't miss this call either bc your appointment will get cancelled! Ridiculous!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Sue from Urbana, OH on April 10th, 2024

Most Recent 1 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
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Customer Service
Account Management
Likely to recommend

Before this year I was happy with center point

We have been with center point for 3.5 years our bill was always 70-190$. Feb 2025 they hit us with a 509$ bill a technician came out found no leaks and couldnt explain it. Its now almost 2 months later many calls and emails they still wont give me a reason why our bill was so high.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Terrible Customer Service from London, OH on March 26th, 2025

Please do not use them

They will not let you use automatic payments if you use pipp/heap. If you forget what day the bill is due because you're busy, they will charge you basically double what you owe. My bill was originally $48, but because I was late by *one day* its now $117. I'm disabled and can't work much, every penny matters especially with 22's inflation. I can't switch right now, because the apartment where I live only allows center point. They are nothing but money hungry. If you have ANY other options please don't choose center point