Updated as of October 13, 2025
The best review categories for Mercury Energy are their plans and pricing, with an average of 4.6 stars, and the order experience, with an average of 4.4 stars.
Recent Good Review from Roger
Great experience
| We are new customers but so far service has been excellent. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Roger
from
Westerville, OH
on
August 5th, 2024
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Great experience
| We are new customers but so far service has been excellent. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Roger
from
Westerville, OH
on
August 5th, 2024
Good choice for your energy needs
| Good rate and causes my bill to be lower. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Barbara
from
Lorain, OH
on
June 26th, 2024
Great so far
| They had the best fixed rate for at least a year and no early termination fees. Billing is done directly through our natural gas bill. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Chuck
from
Columbus, OH
on
May 7th, 2024
Simple Easy Utility Transfer
| I started shopping around to compare residential utility rates and started the process of switching suppliers. Mercury made it so simple, fast and uncomplicated. In a few simple steps and confirmation, The transfer was complete. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Life Simplified
from
Lorain, OH
on
January 28th, 2024
My new gass co.
| Good easy to use | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Mike
from
Toledo, OH
on
April 10th, 2023
Great and helpful site
| Good nice people to work with | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Mike
from
Toledo, OH
on
March 24th, 2023
Great and helpful site
| Easy to use and if you have a question they will call back. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Mike
from
Toledo, OH
on
March 20th, 2023
Good price, good service
| Everything has gone so well since I switched that I dont even have to give it a thought.They are doing what they do best-a job well done! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jenny
from
Barberton, OH
on
May 11th, 2021
Energy cost
| Mercury energy cost for service was one of the lowest. Easy to enroll. Satisfied with everything so far. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Patricia Jones
from
Struthers, OH
on
May 11th, 2021
Gas
| Great rate | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Helen I Walker
from
Youngstown, OH
on
March 5th, 2021
Doherty
| Good rates | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Survey
from
Ravenna, OH
on
February 5th, 2021
Review
| Easy | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Sharon K Bobrowicz
from
Kent, OH
on
January 21st, 2021
Most Recent 4 Star Reviews
2 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
It's the price, darlin'
| What experience? All I care about is the price. Mercury's was lowest at the time. So, cut out all the crap about experience and customer service, and give me lower utility costs. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Johnny Tightfist
from
Lakewood, OH
on
May 14th, 2024
Mercury did what they said pricing.
| I chose mercury because of prices.i chose too long of a contract so as prices on gas dropped i opted out. we had no real contact in the year i was with them. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Thomas Tupts
from
Geneva, OH
on
June 28th, 2020
Most Recent 1 Star Reviews
3 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Never again!
| Purposely hard to reach so they can dramatically up the price after the first month. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Determined
from
Cleveland, OH
on
March 18th, 2024
Misleading rates
| Feel I was misled on my mcf rate was a 1% higher than was suppose to be. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Diane Link
from
on
March 28th, 2021
Switch from Dominion to Mercury
| Unfortunately for me Columbia Gas has failed make the change I received my new statement Saturday 7/18/2020 and they still are showing Dominion as my supplier | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
7/19/2020
from
Canfield, OH
on
July 19th, 2020
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