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Updated as of July 8, 2026
The best review categories for SmartEnergy are their customer service, with an average of 2.0 stars, and their billing & account management system, with an average of 2.0 stars.
Most Recent 1 Star Reviews
1 Customer Reviews Written Overall
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Broken Promise and attempts to repeat if I renew
| Smart Energy called me and offered me a $200 gift card if I stayed with the company at least six months. At the six month bill I sent it to the company showing Smart Energy as my supplier as I was asked to do. I never received the $200 gift card. Fast-forward to six months later when its time to renew, I called the company to inquire about upcoming rates. The service rep immediately looked at my account and said oh I see you havent got your $200 gift card. Then he said they would process the $200 gift card if I renew with the company. I flat out refused and told him I would not do business with a company who does not respect their customers enough to keep the promises they made. This was a very disappointing and underhanded interaction with smart energy. In addition they raised my rate during the contract. I will report this to PUCO. This unjust behavior needs to be exposed. | |||
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—
Disappointed Mary
from
Columbus, OH
on
January 26th, 2026
