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Updated as of May 4, 2026
Most Recent 2 Star Reviews
1 Customer Reviews Written Overall
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Very poor customer service
| Today is May 21,2021. I've spend 2 hours + on the telephone with Chris, she's the 4 th person I've spoke with today...most of the time has been spend on hold listening to music. I've also had the pleasure of speaking with Will (53816) who put me on a rather lengthy hold only to disconnect the call. I originally called on July 11th, 2020 (just short of a year ago) but the issue still exists. I have a few branches that are tangled in their power line...they are coming into my yard from my neighbors yard and have dropped to unsafe levels in my yard and a tree trimmer won't come near my overgrown tree because of the threat it poses. I called again on April 14th, and for the 2nd time was told "a ticket would be opened"...Apparently that means that a Toledo Edison employee will put a paper hang tag on your porch that says that they pulled up in your driveway and put a hangtag on your porch stating that a ticket has been opened. This has been going on for nearly a year....and nothing has been solved... | |||
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—
Paul Bunyan
from
Sylvania, OH
on
May 21st, 2021
Most Recent 1 Star Reviews
1 Customer Reviews Written Overall
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WORST COMPANY EVER!!!!!!
| Toledo Edison has the worst customer service department and no matter how much you pay them a month they F@CK you!!!! They monopolize the market in the Toledo area and there is NOTHNG you can do to get out of their BOGUS FEES AND CHARGES!! Getting in bed with the devil if you want electricity!!! | |||
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—
D. Tedrow
from
Toledo, OH
on
December 3rd, 2025
