Billing Problems and Complaints (552 reviews)
Friendly, Customer-Centered AND Green!
“ We've been Green Mountain Energy customers for about seven years now. The service has been great, the billing a non-issue, and every time our contract expires, when I call to get the best new rate, the service reps are friendly and set us up without a hassle. Our rates have been slightly better or comparable to TXU, but our customer service experience has been FAR superior. Not only that, but we are reducing our carbon footprint by using wind and solar-generated electricity, and every month, our bill reminds us of the small but significant difference we are making.I'd recommend Green Mountain to anyone. ”
June 1st, 2011
Great company and CLEAN!
“ I have had service with several electric providers since Texas deregulated. many of my experiences have not been good ones (sketchy terms, customer service issues, billing problems, etc.). While Green Mountain isn't the least expensive option, their rates are comparable to the others out there. Beware of going with the cheapest option as those are the ones that usually have the sketchy terms (you may end up paying a higher average rate than expected). Green Mountain's terms are pretty straight forward so you don't have to worry about any surprises. What I also like about Green Mountain is that they are dedicated to offering cleaner energy (wind power) and so far my experiences with their customer service department have been positive. ”
July 12th, 2010
So far, so good
“ Just received my first invoice since changing suppliers. Went very smooth. Havent had a need or billing issue so cannot review those services. ”
May 8th, 2023
Energy Harbor ease to purchase
“ It was easy and painless to join this company. Now I'm anxious to see how my first billing with be with a much better price. ”
May 2nd, 2023
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