Charge/Fee Reviews

“  After seeing that "most" companies are charging 9.95 fee for usage less then 1000kwh including Startex I found 4 other plans that did not and planned on changing. When I called in to changed I told them they would have to leave me with the current usage fee of 4.99 for usage lessfor then 499Kwh to stay with them and they said yes! I am sure every apartment owner is upset with these new fees but show around and call Startex before you switch and politely ask. Maybe they do want to keep their Apt customers after all. ”

“  I was inquiring about renewal of my rate plan with Direct Energy and the CSR online helper was great to work with.. helping me to understand more clearly the rates and extra charges.She helped me to select a better plan ”

“  A just energy sales men came to my door explaining to me that my rate was eligible to go down and that I was paying a separate delivery charge to centerpoint. So when I realized reliant was charging me 18 cents I automatically was down to switch...then I went online and looked at the reviews and almost shitted on myself. I was so scared I had been ripped off and scammed. Anyway I planned to cancel but ended up forgetting and got my first bill a little over a month later and man was I surprised! I saved almost $100!!! What I will say is the rep was very honest with me. She told me that there were cancellation fees but IF I call the 1888 number on the top of my contract they would be waived. You have to call for them to be waived. I've been having them for 6 months now and as a previous loyal reliant customer I must say I don't regret switching. I've also heard they have a new program ”