Recent Bad Reviews

“  After January of this year Ohio Edison has changed to a payment processing facility. They have outsourced their payment processing to a 3rd rate junk company. Now you can't pay a bill without paying a fee to pay your bill. I don't care if its only 50 cents. The idea that you now have to pay a fee to pay your bill ON TIME is ridiculous. I really hope lawmakers or PUCO do something about this, I seriously doubt though. To many campaign contributions at stake. ”

“  Annoying person's telling me they overcharged me and telling me they know where i live, but when i asked to give me my money back on my account they would not do it.
I kept saying I was at work and they kept asking for my personal information age, address, and energy bill information in order to get my refund. This when I told them over and over that I was at work ”

“  We shopped for competitive rates during the 2024/2025 winter. We found an amazing promotional rate with American power and gas, around 0.07 KH. Well, the promotion expired and the rate increased, which was expected. What wasn't expected was FIVE TIMES increase from the promotional rate. A call to cancel was immediately placed but unfortunately it was Friday and after hours when we attempted to contact. A message was sent on the site as well as a separate e-mail to request so we'll see how that works. My intention is to call Monday, and if no resolution to contact PP&L directly. Very surprised of the cost especially considering the statement of sustainable energy. ”