Recent Bad Reviews

“  I am nearing the end of one year with these grifters. I pay my bills through my bank every month. My bank shows proof of payment to Xoom on the 1st of every month. That is on average 10 days before Xoom says it is due. But, every month I am charge a $10 late fee for late payment". Their explanation? It takes them up to two weeks to process payments from a bank. Then they demand $200 if you try and cancel due to being overcharged. Xoom is a grift plain and simple and any jury in the state would agree. Also know our Georgia Public Service Commission wont respond to complaints about Xoom. Been using different gas suppliers over 30 years in Georgia and Xoom is the first to get away with such a blatant grift. ”

“  We shopped for competitive rates during the 2024/2025 winter. We found an amazing promotional rate with American power and gas, around 0.07 KH. Well, the promotion expired and the rate increased, which was expected. What wasn't expected was FIVE TIMES increase from the promotional rate. A call to cancel was immediately placed but unfortunately it was Friday and after hours when we attempted to contact. A message was sent on the site as well as a separate e-mail to request so we'll see how that works. My intention is to call Monday, and if no resolution to contact PP&L directly. Very surprised of the cost especially considering the statement of sustainable energy. ”

“  I shop for rates a lot. My contract was running down and they offered me rates HIGHER than the default rate. When i told them i would rather cancel their service and return to the default rate (saving 30%) they told me "don't do that, PPL is just going to raise that rate in june and you'll be sorry". They also pointed out if i did NOT accept the 30% higher rate, I would go into a true variable rate and "My bill be very high and i don't want that"

It took 10 seconds to get a customer service rep. When i stated "OK I would like to cancel and get the PPL default rate" - i was put into a 15 minute hold queue and forced to leave a message.

Everything about this interaction was meant to frustrate me and bully me into paying them a higher rate.

I called PPL - outside of the 35 min hold time they were amazing. Once i confirmed I gave them permission - they cancelled the supplier for me and put me back on the default rate. In addition they ALSO encouraged me "Please keep shopping for better rates, we likely don't offer the best".

And of course I will be shopping again - but never again with APG.

AVOID ”

“  Signed up with direct energy in January 2025 over the phone. Received my contract in the mail, but they never followed through. I contacted them and have simply asked them to honor my contract. I called on April 21 and sent direct energy a copy of the contract. One month later they still have not honored the contract. ”