Recent Bad Reviews

“  I called to discuss our business rates for 2025/26. I was kept on hold for 30 minutes with no one picking up the phone. How do you run a multi billion dollar business with this level of service? Truly beyond my comprehension on how stupid companies in America have become over short staffing their phones. ”

“  I have yet to be able to contact any one to set up direct billing - too many gate keepers, too long on hold, most of the help is very difficult to understand. And the web site is of no help. Have had to pay my bill as a guest. Oh, and I've had two bills so far: one for a partial month of customer service fee one for some bogus "new service fee" that I was not told about. I have yet to pay for any gas usage. ”

“  I have contacted Dynegy several times as we are switching from Duke to Dynegy. I have never been able to complete any call, as the agent is not sure of an answer, or you can tell they are guessing. Today I called and asked how the billing would occur once we switch, they said to call Duke, they did not know process how I would be billed from Dynegy. I also called about solar panels in the past, they were not sure how S-Rec credits would work . Need knowledgeable person to help. ”

“  Trying to login to the new online bill pay is utterly and absolutely frustrating. Extremely difficult to do, not set up to be user friendly, double verification login requires a call or something, they must be messaging a landline, because there was no call, could not log in. Wasted 10 or 15 minutes trying to pay my bill, then tried to call customer service for several minutes, estimated wait time was 40 minutes. If I did my job that way, I wouldn't have one. Absolutely the worst system, don't get me started on electric pricing. You could at least give good customer service and easy bill pay. Almost like it is purposely set up to drive people Stark raving mad. Zero Stars ”

“  Easy order using the online click through in Apples to Apples (nat gas table). All went well, two days later I get an acceptance letter. Next day after that I get an oops letter saying that they can't accept me because I have account arrears. Turns out they can't read. I had a credit on my account. They then tried to sign me up over the phone...followed up by sending me to an authorization AI program that wasn't fully baked and after three attempt I gave up on this outfit and moved on to another supplier. I still get phone calls from people who have something other than English as their first language and even my AI translator in voice mail can't translate. Half baked company without anything other than a low price to get your attention and then everything in the relationship gets broken. Pay a couple of pennies per therm more and have peace of mind. ”

“  We were approached in Sams Club and the lady basically forced us to sign up. She pulled my phone out of my hand and had me tell her the numbers to put in to dial the number so that we could call customer service to our energy provider. We didnt even give her permission yet that we wanted to switch and she immediately called them after speaking with them. She assured us that we were going to save a whole bunch of money and we were going to get a gift card from Sams Club. None of these were true. We got to the checkout and our gift card never arrived. Checking the comments I see that is a common theme. We got our first bill and it was double what we normally pay. Our bill usually runs about $250. Our first bill ran over $500. The next bill was nearly $600 and every bill since then has been right around five and $600 consistently when it used to run right around $250 There has been absolutely no savings. When we went to cancel the person on the phone was pushy and insisted on keeping us from canceling. She even offered us a discount. Then when my husband remained firm with her and said to cancel she said that it was going to take at least three to four billing cycles to process the change. It didnt take that long to put them on our bill. If you see one of these people in Sams Club run the other way do not talk to these people. They are scammers. I dont know what can be done legally, but they are breaking the law they have to be. It is shameful what they are doing to some of these people that cant afford a huge bill like that not that we can. ”

“  I had a 36 month fixed contract that they cancelled after 7 months. They offered a rate that was over 40% higher per CCF. This was a FIXED natural gas contract yet the excuse was market rates. ”