Recent Bad Reviews

“  When the NRG guy pitched his sale to us, he talked about locking in the best energy rate and claiming theirs was the lowest. He got us locked in for 12 months, then we noticed our energy bill climbing. After the promo rate (which wasn't actually the lowest as he'd claimed), our bill started getting higher each month. Before NRG, our highest monthly bill didn't go over 150. This month, in spite of warmer weather (less heat and space heater use) and no ac's hooked up yet for summer, we were shocked with a $320 bill. Calling toledo Edison, they said NRG is charging us 13.5c/kwh, while their standard rate right now is 7.5c/kwh!! Without NRG we would be paying $113. That's $207 that NRG is overcharging just in 1 month! I'm trying to support a family of 6 here, and they don't care who you are if they can con you out of money. Boycott NRG. We cancelled them immediately after receiving this bill and talking to the customer support at toledo Edison. ”

“  Reps encouraged me not to switch till a two-week window to avoid early termination fee. I switched three weeks ahead of time, but then APG&E didn't end my relationship, but instead slapped me with a variable rate. You can't win with this company. Don't be misled by an initial good price. ”

“  Don't be deceived by an initial good price. In making a future transition, you can sign a new contract with another provider many weeks ahead of time, but APG&E will manage to arrange things so that you pay another month with them at a skyrocket variable rate. And don't trust representatives who assure you that you are all set and everything has been done in a timely manner so as to avoid higher costs. The company can drag its feet for up to 45 days. ”