Recent Bad Reviews

“  Recently Ohio Edison updated their website, phone system etc and now it's awful. Website is down or glitchey. It now taked 5 more clicks to get any where on the site. The new payment system charge fees for everythign unless you set up autopay, which is a pita to do. Get locked out of the website and have to call ony to have the new awful automated system it took me 12 minutes ot get though tell me the wait is 40-59 minutes. But don't worry! They ll call me when its my turn. I have never before had any issues with the website, making payments FREE PAYMENTS, call into customer service. Now everything is awful. ”

“  Waited almost 2 hours call back did not happened. After second attempt about 40min got on but rep refuse to talk to me because owner did not speak english and waited for translator. How the person that does not ”

“  I signed up for a 3 month term do to a short term lease and I was informed that a 3 month contract isn't a 3 month contract it is a 3 month billing cycle term. They had no issues in trying to get me to renew and pushed on that heavily. I am not sure when a 3 month contract turned into a 3 billing cycle term, so be sure to look out for that. Do not recommend since whatever you sign doesn't mean what you actually get. ”

“  The sign up for the provider is a bit misleading at best. They have a rewards program. It does give you credit per se. But only for mostly online deals that amount to not much and the $100 credit reward is thought to be a cash credit. But is a really online entries credit to possibly win something. ”

“  Tried for 3 months to switch they kept saying somethings wrong then to late has to sign up again. ”

“  This company offers a low intro rate and then hopes you don't notice when your contract expires and they flip you to a rate that's about 250% higher than standard rates. Total scam and in my opinion unethical. One positive: DeMario, the customer service agent I called to cancel this highway robbery program, was nice and professional. ”

“  I've been a Think Energy business customer for 5+ years, my plan was good, no issues. When my 3 yr renewal came due they never notified me of the contract expiration. Instead they raised my rate from .11 to .19 a KW, this increase cost me $150. After seeing the increase in billing it took me 15 phone calls to finally get a Rep to speak with. They don't pick up your calls or return them. Neither do they return your contact emails. When I asked about a new rate for 12 months they quoted me .15 a KW for 3 years. This was above others in the marketplace. When I told them that I would not renew they offered and lowered the rate to .129 a KW for 11 months. Their rate was a bit lower than others so I took the deal. The company is very poor on communication and customer/billing support. Prices are a bit lower than other companies. Overall not a good company to conduct business with. I will look for another company in the months ahead. ”