Recent Bad Reviews

“  We experienced a power outage yesterday and the technicians that dispatched completely cut through our Spectrum cable in the middle of the night service to my phone internet and cable. They didn't even have the decency to tell us. We had to go through the rigamarole of figuring it out ourselves. I called customer service and they wouldn't even consider that their techs made a mistake. When Spectrum came it took him about 30 secs to find and show me where Ohio Edison chopped the line and left it discarded on the ground where they were digging the night before. ”

“  I have yet to hear from them. Number listed is not in service. ”

“  They wont call you back. I waited over an hour and they switched me to another area. Terrible!!!!! ”

“  I CANCELLED MY SERVICE WITH AMERICAN POWER & GAS OVER ONE MONTH AGO AND THEY DID NOT STOP PROVIDING SERVICE. THEY ARE CHARGING ME AN EXORBITANT RATE WHEN I CANCELLED THEM OVER ONE MONTH AGO. FILED A COMPLAINT WITH THE BETTER BUSINESS BUREAU - THEY ARE A FRAUDULENT COMPANY AND WILL NOT BE HONEST WITH YOU WHEN YOU CANCEL THEIR SERVICE. ”

“  My bill jumped from $4mcf to $14mcf without warning. On their website you can sign up for a plan that is $5per mcf at this moment but they are charging customers almost triple that amount ”

“  They dont tell you everything and youll end up having issues with billing I signed up and canceled right after not even a week apart and received two bills robbery I would definitely not recommend and will definitely pass along my reviews on media not to join! ”

“  Toledo Edison has the worst customer service department and no matter how much you pay them a month they F@CK you!!!! They monopolize the market in the Toledo area and there is NOTHNG you can do to get out of their BOGUS FEES AND CHARGES!! Getting in bed with the devil if you want electricity!!! ”

“  Extremely poor customer service.
Representatives need better training in customer service and problem resolution. ”