Recent Bad Reviews

“  A nice man persistently kept me standing there talking about my electric bill when I just ran into Sams club after working all day for a few needed items on a Friday night. He insisted this would make my bill cheaper and it was needed. He was flirty, well dressed & suave. I explained how I couldnt afford a higher bill, I was on a payment plan already. He assured I would get a gift card for sams, I needed this, it would make my bill overall better & cheaper by securing a rate and not interfere or give any problems. Everything was a lie. I never received a sams club gift card, he was only out for a sale for himself, it made me ineligible for my payment plan, doubled my electric bill per month. I now have a shut off notice and no way to get in another plan because this manipulative con & Just energy who trained him to work for them in this manner have scammed me, Im left in a horrible situation with my finances, budget, electric bill, stress level and payment history with a utility company Ive been with for years. This company will rob you and not offer any reassurance, responsibility or resolution. They bully their way with their mouth into your utility bill getting all of your information and interfering. They want nothing but a gain for themselves. STEER CLEAR! ”

“  Never signed up for this. People came to the door and talked about duke energy. Never signed anything. Maybe this isnt protocol but the people sure didnt care. Somehow it got added to our electric bill and stuck us with an extra $500. ”

“  I received a letter from AEP on 2/17/2025 notifying me that I had switched to Santanna as my energy services provider. I NEVER spoke to anyone by phone, door to door, or email regarding Santanna Energy Services. I called and was told that I had requested the switch after speaking with anyone agent that came to my door. I NEVER spoke with anyone either agent as I do not answer my door for solicitors. They tried to switch my energy services without my knowledge or consent. I have filed a claim with the BBB. Beware of these frauds. ”

“  When DE's cost per KWH exceeded the local West Penn Power cost, we decided check on our contract. I called the DE office and spoke with a representative, and after reviewing the options concluded we would not renew.
However, our subsequent bill contained a continuation of the DE charges at the "current" going rate, which was an increase of 64% above the initial contract. That's right: a 64% increase. When we called to stop DE service, the DE rep told us that they could not end service in "mid billing cycle," hence we needed to stay with them for another month at the absurdly inflated price. However, we then spoke with a West Penn Power representative who told us that we did NOT need to stay with DE, given that we had no contract. She recommended calling DE back, reiterating that we have no contract, and inquiring about a termination fee. In a second call to DE, the same DE rep person was unable to connect us with a supervisor to attempt resolution.
So, who's right? West Penn Power, or a phone rep for Direct Energy? DE claims it has the right to end a contract at any time --but that appears to be a one-way ticket, usable only by the company. And one has to wonder, how can billing (a simple IT task) not be stopped at any time, mid-cycle or not?
If the mother ship (West Penn Power) says that a customer does not need to continue service with DE without having a contract, that seems like a policy that every subsidiary should honor. DE apparently does not reflect the customer service level that WPP assumes it does.
If you go with one of DE's plans, be sure to keep track of every bill and every notice, don't hesitate to shop around for better deals, and be sure you don't get shorted by the tiny print if you decide to end service. Theirs is not the only game in town. ”

“  I signed up. Received confirmation. Then got an apology email saying they were not doing business in Maryland. ”