Recent Bad Reviews

“  My power got shut off because I didn't receive any bills then I called them to see what was going on. And hand up, paying everything, late fees and reinstatement fees and everything else, which ended up being over four hundred dollars.And then they entered the wrong email to send me out a receipt. Now they say they can't change the. Email or send one out in the mail Customer service was terrible no help ”

“  What they fail to tell you is when they say they will never go more than 20% higher. They do not mean higher than others. They mean every month they can charge you 20% higher rate than the rate they gave you the month before So in 3 months you are paying so much more. I never looked at it much and that is what they prey on. Now I am paying 100% increase for my supply!!! ”

“  I recently had the unfortunate experience of dealing with Constellation, a gas company that falls far short of expectations in almost every category. From their unreliable service to poor customer support, there are several reasons why I would advise others to consider alternative gas providers.

First and foremost, the service provided by Constellation is notably inconsistent. Frequent outages and delays have been a common occurrence, leading to significant inconvenience. This inconsistency not only affects daily life but also raises concerns about the dependability of their supply, particularly in critical situations.

Moreover, the customer's experience is further undermined by unhelpful support staff. My attempts to resolve billing issues and service disruptions were met with long wait times and generic responses that did little to address the underlying problems. This lack of effective communication and support is frustrating and unacceptable from a service provider.

On top of the unreliable service and poor customer support, Constellation's pricing is often higher compared to other providers. Considering the quality of service they offer, the cost does not justify the experience. There are numerous other companies that provide more reliable service at competitive rates.

In conclusion, based on my experiences, I would strongly recommend exploring other options before considering Constellation as your gas provider. It's crucial to choose a company that values customer satisfaction and reliability, neither of which are evident with Constellation. Make sure to research and opt for a provider that better meets your needs. ”

“  Horrendous company when it comes to customer service and I don't even have an account yet! I can't wait to see the nightmares after connection, ridiculous. I've been waiting for days on a response, calling the office is an extreme nightmare. Oh but taking your money is easy and quick. Shame on this company!! ”

“  They switched my AEP Ohio account without my consent, clearly a scam company. ”